Warranty
Warranty & Protection
Your Investment is Protected
Our Commitment to Quality
At Chronostore, we stand behind every timepiece we sell. Although we are not an authorized dealer, we provide our own comprehensive seller warranty along with a certificate of authenticity for your complete peace of mind.
Every watch comes with a seller's warranty card and is backed by our decades of expertise in luxury timepiece service and repair.
What's Covered
Movement Defects
Full coverage for mechanical and electronic movement failures due to manufacturing defects.
Material Defects
Coverage for defects in case, crystal, crown, and other materials under normal use.
Water Resistance
Protection against water resistance failure when seals and gaskets fail under rated conditions.
Expert Repairs
All warranty repairs performed by our experienced in-house technicians.
Warranty Duration
Our seller warranty coverage includes:
- One Year Full Coverage - Complete protection for all manufacturing defects
- Extended Service Options - Additional coverage plans available
- Certificate of Authenticity - Included with every purchase
- Warranty Card - Official documentation for your records
Warranty begins on the date of purchase and covers parts and labor for covered repairs.
Certificate of authenticity & warranty card
Warranty Exclusions
To maintain your warranty coverage, please note the following exclusions:
- Physical damage from accidents, drops, or impacts
- Unauthorized repairs or modifications by third parties
- Normal wear and tear (scratches, worn leather straps)
- Battery replacements (normal consumable)
- Damage from exposure to chemicals or extreme conditions
- Lost, stolen, or misplaced timepieces
- Water damage from exceeding rated depth
- Cosmetic damage to decorative elements
Expert technicians performing repairs
Making a Warranty Claim
Our simple warranty process:
- Contact Us - Reach out to our customer service team with your concern
- Assessment - Our experts will evaluate the issue and determine coverage
- Shipping - We'll provide instructions for secure return shipping
- Repair - Our technicians perform the necessary service
- Return - Your timepiece is returned fully serviced
Beyond Warranty Service
Full Service
Complete overhauls and maintenance available even after warranty expires
Customization
Professional modifications and upgrades performed in-house
Quick Repairs
Fast turnaround times for both warranty and paid repairs
Expert Care
Decades of experience servicing luxury timepieces
Warranty Questions?
Our service team is here to answer any questions about your warranty coverage or to help you initiate a warranty claim. We're committed to keeping your timepiece running perfectly.
Contact our service department: Real people, real expertise - every call is answered by our professional staff.