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Returns

Returns & Refunds

Shop with Confidence

At Chronostore, your satisfaction is our priority. We offer a comprehensive 30-day money-back guarantee on all purchases. If you're not completely satisfied with your timepiece, we make returns simple and hassle-free.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to return your purchase for a full refund. No questions asked. We want you to be completely confident in your purchase decision.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

✓ Within 30 days - Returned within 30 days of delivery date
✓ Unworn condition - Watch must be in unworn, unaltered condition
✓ Original packaging - Returned with all original boxes, papers, and accessories
✓ No damage - No scratches, wear marks, or modifications
✓ All components - Links, tags, warranty cards, and certificates included

How to Return Your Purchase

1

Contact Us

Call or email to initiate your return

2

Get Authorization

Receive RMA number and instructions

3

Ship Securely

Pack carefully and ship with insurance

4

Get Refunded

Refund processed within 5-7 days

💡 Important: Always contact us before returning any item. Returns without prior authorization may be refused or delayed.

Refund Process

Inspection Timeline

Once we receive your return, our team will inspect it within 2-3 business days to ensure it meets return eligibility criteria.

Refund Method

Refunds are issued to the original payment method. Credit card refunds typically appear within 5-7 business days, while wire transfers may take 7-10 business days.

Shipping Costs

Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item is defective or we made an error.

Notification

You'll receive email confirmation once your return is received, inspected, and when your refund has been processed.

Exchanges

We currently don't offer direct exchanges. If you'd like a different watch, please return your original purchase for a refund and place a new order. This ensures you receive the exact timepiece you want without delay.

Non-Returnable Items

The following items cannot be returned:

✗ Worn or used watches - Any signs of wear or use
✗ Customized timepieces - Watches with custom modifications or engraving
✗ Items without original packaging - Missing boxes, papers, or accessories
✗ Past 30-day window - Returns requested after 30 days from delivery
✗ Damaged items - Items damaged by customer misuse or neglect

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for return shipping at our expense and provide either a replacement or full refund, including original shipping costs.

Please note: Claims for damaged items must be reported within 48 hours of delivery with photos documenting the damage.

Questions About Returns?

Our customer service team is here to help with any return-related questions. Contact us and we'll guide you through the process.

Phone: (347) 868-7239 | Email: contact@chronostore.com